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Guidance Software, Inc.*
215 North Marengo Avenue, Suite 250
Pasadena, CA 91101
Directions
Main: (626) 229-9191 (866) 973-6577
Fax: (626) 229-9199
Email us at one of our departments:
Customer Service
Sales
Tech Support
Professional Services
Training
UNITED STATES OFFICES
*training facilities
INTERNATIONAL OFFICES
New York
551 5th Avenue Suite 400
New York, NY 10176
Main: (212) 277-3700
Fax: (212) 277-3707
Directions
San Francisco
2200 Powell Street Suite 800
Emeryville, CA 94608
Main: (510) 652-5011
Fax: (510) 652-5018
Directions
Brazil
Av. Paulista, 2300
Andar Pilotis - Cerqueira Cesar
São Paulo – SP, 01310-300, Brazil
Main: +55 11 6847-4665
United Kingdom*
Thames Central, 5th Floor
Hatfield Road
Slough, Berkshire SL1 1QE
Main: +44 (0) 1753552252
Fax: +44 (0) 1753552232
Directions
Washington D.C.*
21000 Atlantic Blvd Suite 750
Dulles, VA 20166
Main: (703) 433-5400
Fax: (703) 433-5368
Directions
Houston*
1300 Post Oak Blvd Suite 550
Houston, TX 77056
Main: (832) 200-9068
Fax: (832) 200-9069
Directions
Chicago*
9450 West Bryn Mawr Ave, Suite 200
Rosemont, IL 60018
Main: (847) 994-7324
Fax: (847) 994-7325
Directions
Singapore
80 Raffles Place
Unit 36-02, UOB Plaza 1,
Singapore 048624
Main: +65 6248 4527
Fax: +65 6248 4531
HOURS
Monday - Friday
7:00 a.m. to 5:00 p.m. (PST)
(626) 229-9191 x564
customerservice@guidancesoftware.com
CUSTOMER SERVICE TOOLS
Frequently Asked Questions (FAQ)
Request Form
INVESTOR RELATIONS
Barry Plaga (626) 229-9191 x791
investorrelations@guidancesoftware.com
MEDIA AND ANALYST RELATIONS
Jodie Miller: (626) 229-9191
jodie.milks-miller@guidancesoftware.com
PHONE SUPPORT
Support is available 24 hours from Sunday, 7:00 PM to Friday 6:00 PM
Pacific Time (Monday, 3:00 AM to Saturday, 1:00 PM GMT).
Toll-Free Numbers:
Germany: 0-800-181-4625
Australia: 1-800-750-639
New Zealand: 0-800-45-0523
China: 10-800-130-0976
Hong Kong: 800-96-4635
Japan: 00-531-13-0890
US Contact Info:
UK Contact Info:
215 North Marengo Avenue
Suite 250
Pasadena, CA 91101
Phone: 1-626-229-9191, Option 4
Fax: 626-229-9199
Thames Central, 5th Floor
Hatfield Road
Slough, Berkshire UK SL1 1QE
Phone: +44 (0) 1753552252, Option 4
Fax: +44 (0) 1753552232
ONLINE SUPPORT
For your convenience, Guidance Software offers a
Support Portal
to our registered
EnCase users, providing technical forums, a knowledge base, a bug tracking database
and an
Online Submission Form
. For optimal technical assistance, please use the
Online Submission Form.
If you do not have access, please use the registration form available at
https://support.guidancesoftware.com/forum/register.php?do=signup.